Forge

Cancellation Policy

Last updated: 13.10.2026

1. Overview

At Forge, operated by keysa gaan OÜ, we understand that circumstances may change. This Cancellation Policy explains the terms and procedures for cancelling projects and services purchased on the platform.

This policy works together with our Refund Policy and Terms of Service. Where a cancellation results in a refund, the conditions of the Refund Policy apply.

2. Cancelling a Project

2.1 Before Work Begins

You may cancel a task at any time before the assigned specialist starts work. If you have not yet accepted the estimate, nothing has been charged. If you have accepted it, the credits are returned to your wallet automatically.

2.2 After Work Has Started

Once a specialist has started work on your task, cancellation and refund requests go to our support team and are reviewed manually. Credits may be partly retained to compensate the specialist for work already performed:

  • Estimate accepted, work not yet started: 100% of credits returned to your wallet automatically
  • Work in progress: contact support; our team reviews the request and decides what is returned, taking into account the work already done
  • Work delivered and accepted: no cancellation possible; see the Refund Policy for quality disputes

2.3 How to Cancel

To cancel a project, open the project in your dashboard and use the cancellation option, or contact us at:

Email: support@forge.actor
Subject: "Project Cancellation"

3. Cancellations by Specialists

If a specialist is unable to complete your project, the project is cancelled and all reserved credits are returned to your wallet in full. Our team will also help you find an alternative specialist if you wish to continue.

4. Cancellations by Forge

We reserve the right to cancel projects that violate our Terms of Service, involve prohibited content, or where fraud is suspected. Depending on the circumstances, credits may be returned to your wallet or withheld in accordance with our Terms of Service.

5. Credits and Refunds

Cancelled projects return credits to your Forge wallet. If you would like a refund of unused purchased credits to your original payment method, the conditions and timelines of our Refund Policy apply, including the EU 14-day cooling-off period where applicable.

6. Contact

Questions about this policy? Contact us at:

keysa gaan OÜ
Email: support@forge.actor